FAQ's

We have tried to answer the most common questions. If you still need help feel free to reach out to us at hello@sphereandstem.com.

Shipping & Returns

Below are some common questions about shipping, returns, and exchanges

Do you offer free shipping?

Yes! We offer free international shipping on all orders, regardless of size or destination.

How long does shipping take?

Orders are processed for fulfillment at our warehouses within 2 business days. After processing, shipping may take 15-25 days depending on your location. Specialty or handmade lamps may take longer, and this will be announced on the product page. Rest assured, we will provide tracking information for all orders so you can monitor your shipment's progress.

What is your return policy?

We offer a 30-day return or exchange policy for all lamps in new condition or those that are defective or damaged during shipment. To start a return, email us at hello@mushlumedesigns.com with the subject line "RETURN."

Orders

Below are some of are common questions about orders

What types of payment do you accept?

We accept all major credit and debit cards, PayPal, and other secure payment options available at checkout.

How can I track my order?

Once your order is shipped, you will receive an email with your tracking number. You can use this tracking number to monitor your shipment directly on our website or through the carrier's tracking system.

Who can I contact about my order?

Feel free to reach out to us at hello@sphereandstem.com, or chat with us on our website. We are based in California, so our business hours are 9-5 Monday-Friday Pacific Time.

Products

Below are some common questions about our products

Will the lamp I order work in my country?

Yes! Except for USB-powered lamps, we will send the lamp with the correct plug type and voltage based on the destination country. This ensures compatibility with your region’s electrical standards.

Do your lamps come with a warranty?

Yes, all of our lamps come with a 1-year limited warranty that covers manufacturing defects. If you experience any issues within this period, please reach out to us at hello@sphereandstem.com

Are your lamps safe to use?

Absolutely. All our lamps are CE, RoHS, or CCC certified to meet international safety and environmental standards.

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